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Shipping & Return Policy

Orders are processed and shipped during the regular business days of Monday through Friday. Order must be placed before 1 PM PST to guarantee the order will be shipped out that day. Orders placed on the weekends or holidays will be processed and shipped the following business day.

 For orders shipping within the US:

ORDER TOTAL

METHOD

COST

EXPECTED ARRIVAL

UNDER $50

GROUND

$7

2-5 BUSINESS DAYS (estimated; not guaranteed)

OVER $50

GROUND

FREE

2-5 BUSINESS DAYS (estimated; not guaranteed)

ANY

TWO DAY

$25

2 Business days guaranteed (if order placed before 1:30 PST)

ANY NEXT DAY $40
Next Business Day Guaranteed (if order placed before 1:30 PST)

 

INTERNATIONAL SHIPPING POLICY TO CANADA
Canada is currently the only country outside of the United States that we are shipping to. All international sales are final. No returns or exchanges are accepted on international orders. There is a $35 USD flat rate shipping charge to all countries outside the U.S.
INTERNATIONAL CUSTOMERS PLEASE NOTE: Shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Please check your local customs website for more information.

RETURN POLICY
Merchandise must be returned within 21 days.

Merchandise must not be worn, altered, or washed.

Merchandise must have all tags attached and be returned in original packaging.

Merchandise that is returned and does not meet all of our return guidelines, may result in a delayed refund or may not qualify for a refund.

Please Note: Shipping and handling charges are not refundable.

Final Sale items may not be returned.

 **ALL ITEMS PURCHASED ON SALE OR USING A PROMOTION CODE 30% AND GREATER ARE FINAL SALE AND CANNOT BE EXCHANGED OR RETURNED**

 EXCHANGES
We do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

 

PRINT RETURN LABEL

To initiate a return and receive a shipping label, please visit our returns page.  Just enter your order number and email address, choose the item(s) you'd like to return and follow the on screen instructions. We’ll process your return within 14 days of receiving it.
**There will be a $10 deduction from your return if returned via our return label**

 

SELF RETURNS HOW-TO
Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.

 

Please send your return to:

ELLEJAY
ATTN: RETURNS
17750 Gothard
Huntington Beach, CA 92647

 

Ship your package using a trackable, insured shipping method. ELLEJAY cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

 

REFUNDS & PROCESSING TIME
If your package arrives at within the 21-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account.

 

International
We do not offer international shipping at this time.

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