Shipping & Return Policy

Orders are processed and shipped during the regular business days of Monday through Friday. Orders placed on the weekends or holidays will be processed and shipped the following business day.

 

ORDER TOTAL

METHOD

COST

EXPECTED ARRIVAL

ANY

GROUND

FREE

2-5 BUSINESS DAYS (estimated; not guaranteed)

ANY

TWO DAY

$25

2 Business days guaranteed (if order placed before 1 PST)

ANY

NEXT DAY

$40

Next Business Day Guaranteed (if order placed before 1 PST)

 

RETURN POLICY
Merchandise must be returned within 21 days.

Merchandise must not be worn, altered, or washed.

Merchandise must have all tags attached and be returned in original packaging.

Merchandise that is returned and does not meet all of our return guidelines, may result in a delayed refund or may not qualify for a refund.

Please Note: Shipping and handling charges are not refundable.

Final Sale items may not be returned.

 

 EXCHANGES
We do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

 

PRINT RETURN LABEL

To initiate a return and receive a shipping label, please visit our returns page.  Just enter your order number and email address, choose the item(s) you'd like to return and follow the on screen instructions. We’ll process your return within 14 days of receiving it.

 

SELF RETURNS HOW-TO
Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.

 

Please send your return to:

ELLEJAY
ATTN: RETURNS
5622 Research Drive, Unit B
Huntington Beach, CA 92649

 

Ship your package using a trackable, insured shipping method. ELLEJAY cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

 

REFUNDS & PROCESSING TIME
If your package arrives at within the 21-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account.

 

International
We do not offer international shipping at this time.